2005
(two weeks from Sep)
directly through TAC Worldwide
Trainer

I worked individually within a small team to train new users in the use of laptops and associated software, as well as to sync passwords.

2005
(three days in Sep)
Sentinel (through TAC Worldwide)
Support Engineer

I worked as part of a team working over a long weekend to disassemble all IT equipment from a large business office and reassemble it at its new location, as well as any associated troubleshooting.

2005
(two months from Jun to Jul)
directly through Ajilon Consulting
Technical Support Specialist I

I worked on a large project to migrate over 1,000 PCs at Microchip's fabrication plants in Chandler and Tempe to Active Directory. We also upgraded to XP SP2 and to new corporate standard software suites.

Initially I was part of a 15 man team working out of hours to do the bulk of the basic work, but was then extended as half of a 2 man team to finish the project at Chandler.

This involved detective work using in depth network tools; working inside bunnysuits in fabrication cleanroom environments; working with senior executives; and associated auditing, scheduling, troubleshooting and support.

2005
(one week in May)
direct hire
Support Engineer

I worked within a small team building, supporting and taking down the IT infrastructure for i2 Planet 2005, a large annual convention.

2004-2005
(four months from Nov)
directly through Kelly Services
Support Services Aide

I worked within the Utility Inspection department of the City of Phoenix, performing complex clerical activities and odd IT tasks as required in an environment with no on site IT support. I also designed and maintained a key database for use by the testing crews.

2003-2004
(eight months from Sep)
directly through Hays IT
Technical Specialist

I filled a number of roles at Syntegra. I supported and rolled hardware and software for a massively increasing workforce based across a number of sites in Leeds and Bradford.

For five months, I also coordinated IT provision to an entire building, which involved providing sole support to around a hundred users across four floors, as well as handling all onsite networking, backups and some server end problems, as well as acting as liaison with various other teams on changes of policy and building use.

I also ran the first rollouts of a new national build and liaised closely with the build team in London on troubleshooting and initial compatibility and deployment problems. This involved migrating users and machines from a NetWare network running Windows NT 4.0 to a Windows XP network under Active Directory, whilst ensuring backward compatibility throughout the roll.

2002-2003
(four months from Dec)
Ikon (Hays IT)
Project Manager

I was responsible for bringing in a hardware and software rollout (1,100 users, 650 PCs) to a very tight deadline, tied in with a number of global standardisation projects. This encompassed Ciba's Bradford and Grimsby Water Treatment sites.

I worked a month of preparation liaising with head office in Basle, Switzerland, to ensure application compatibilities, and then organised and managed three months of rollout, responsible for two engineers and reporting directly to the Northern European project manager.

2002-2003
(1 year)
Managing Director

Responsible for design and management of all web business from procurement to uploading. Telco also specialises in e-commerce facilities using Actinic and Protx.

2000-2002
(various contracts totalling around 12 months):
Ikon (Hays IT)
Support Engineer

Working at head offices in Ardwick, I worked mostly on the software side of an IT team supporting both local and remote sites nationwide for all hardware and software calls. I was also seconded to the end client's third level support team and had some responsibility for build creation and LANDesk packaging.

2001
(12 months from Jan):
Ikon (Hays IT)
Support Engineer
Rollout Manager

At Ciba's Water Treatment plant in Bradford, I worked as half of a two man team supporting over a thousand users for all hardware and some software calls. We were also the first point of contact for server problems with some admin responsibilities. I also organised, managed and performed hardware rollouts.

1999-2000
(12 months cover, Nov to Nov):
Computacenter (Datacom)
Build/Install Engineer
Maintenance Engineer
Support Engineer

I worked on short and longer term cover at sites throughout West Yorkshire including the head offices in Halifax and the data centre in Copley among others, alone or as part of a team dealing with all hardware and software support.

1999
(3 months from Aug):
Compel (Comms Resources)
Build/Install Engineer
Maintenance Engineer

Based at Thorpe Park, Leeds, I worked as part of an NT 4 rollout team, working to strict deadlines. Here, I became responsible for the smooth running of each night's work.

1999
(2 months from Mar):
Compel (Comms Resources)
Rollout Engineer
Support Engineer

Based at head offices in Risley and at the nuclear plant in Springfields, I worked as part of a Windows NT 4 rollout team, including support work.

1990-1998
(permanent)
Shift Supervisor

This is a data processing/microfilming firm now called Halifax Computer Services that worked on two 16-client ROCC servers, with a PC-based NetWare network which I administrated. I covered all software and hardware support, design and consultancy among many other varied jobs.